Panera Bread Customer Service

Having trouble with your Panera Bread order or experience? Looking for Panera Bread’s customer service number or contact information?

This guide covers everything you need to know about contacting Panera Bread customer support, including the Panera Bread customer service email, customer service phone number, live chat option, and customer care contact form.

Panera Bread Customer Service

Whether you have questions or complaints, need help with a Panera Bread survey, want to find a Panera Bread location near you, just need assistance with your Panera order, or account, or have questions about the Panera Bread menu, we’ll show you the best ways to get in touch with their customer service team.

From phone numbers to email addresses, corporate office contact details, and online chat, we’ve got you covered with multiple contact options for resolving any Panera Bread issues.

Read on to learn more about navigating Panera’s customer care channels efficiently.

Contacting Panera Bread Customer Service

When it comes to getting in touch with Panera Bread’s customer service, you have several convenient options at your disposal. Let’s explore them:

1. Phone Number: You can call Panera Bread’s customer service hotline at 1-855-372-6372. This is a toll-free number available Monday through Friday from 7 am to 10 pm CST, and Saturday and Sunday from 7 am to 7 pm CST.

2. Email Address: If you prefer written communication, you can email Panera Bread’s customer service team at [email protected]. Be sure to include detailed information about your inquiry or issue for a prompt response.

3. Live Chat: For real-time assistance, Panera Bread offers a live chat option on their website. Simply navigate to the “Contact Us” section, and you’ll find the chat feature where you can connect with a customer service representative.

4. Contact Form: Alternatively, you can fill out Panera Bread’s online contact form. This form allows you to provide details about your inquiry, including your name, email address, and a brief message.

Common Customer Service Inquiries

Panera Bread’s customer service team is equipped to handle a wide range of inquiries. Here are some of the most common ones:

1. Order Issue: If you’ve encountered a problem with an online order, such as missing items, incorrect charges, or other concerns, customer service can assist you in resolving the issue.

2. Delivery: For any delivery-related problems, including late arrivals, incorrect orders, or issues with the delivery service, you can reach out to customer service for help.

3. MyPanera Rewards: If you have questions or concerns about your MyPanera Rewards account, redeeming rewards, or earning points, customer service can provide guidance and support.

4. Gift Cards: Whether you need to check your gift card balance, report a lost or stolen card, or have other gift card-related inquiries, Panera Bread’s customer service team can assist you.

5. Cafe Feedback: If you have feedback about your experience at a Panera Bread cafe, whether it’s positive or negative, you can share it with customer service. They value your input to improve their service.

6. Catering: For inquiries related to Panera Bread’s catering services, such as placing orders, modifying existing orders, or addressing any issues, customer service is ready to help.

Additional Panera Bread Resources

In addition to direct customer service channels, Panera Bread provides several other resources to help you find the information you need:

1. Website Help Center: Their website features a comprehensive Help Center with frequently asked questions, how-to guides, and other useful resources covering various topics.

2. Hours & Locations: You can easily find the hours of operation and nearest Panera Bread cafe locations on their website or mobile app.

3. Nutrition & Allergens: Detailed nutrition information and allergen guides are available online, helping you make informed choices about Panera Bread’s menu offerings.

4. Careers: If you’re interested in employment opportunities at Panera Bread, you can explore their careers page and apply for open positions.

Why is customer service so important to Panera Bread?

Customer service is of utmost importance to Panera Bread because they understand that delivering an exceptional experience is crucial for building customer loyalty and maintaining their reputation as a premier bakery-cafe chain.

With a focus on high-quality food, warm hospitality, and convenient service options like delivery and catering, Panera Bread recognizes that prompt and effective customer support is essential for resolving any issues or concerns that may arise.

By prioritizing customer satisfaction through their dedicated service channels, Panera Bread aims to foster long-lasting relationships with their patrons, encouraging repeat business and positive word-of-mouth advocacy.

Ultimately, their commitment to top-notch customer service reinforces their brand values and ensures that every guest feels valued and appreciated, solidifying Panera Bread’s position as a leader in the restaurant industry.

What are some ways Panera Bread provides excellent customer service?

Panera Bread excels in customer service by offering various contact options, including phone, email, and live chat, ensuring accessibility.

Their well-trained representatives provide personalized assistance, while actively seeking and analyzing feedback for continuous improvement.

Transparent online resources empower customers to make informed choices. Overall, Panera Bread’s commitment to quality and service fosters trust and loyalty.

How Good is Panera Bread’s Customer Service?

Based on various customer reviews and ratings, Panera Bread’s customer service is generally regarded as good, with room for improvement in certain areas.

Here’s a more detailed assessment:


  • Multiple contact options: Panera Bread offers several convenient ways to reach out, including phone, email, live chat, and online forms, catering to different customer preferences.
  • Knowledgeable staff: Many customers praise the helpfulness and expertise of Panera Bread’s customer service representatives, who seem well-trained and able to address inquiries effectively.
  • Responsive: While experiences may vary, numerous customers report receiving prompt responses, especially through channels like live chat and phone support.
  • Accommodating: Panera Bread’s customer service team is generally seen as accommodating, willing to resolve issues, and make amends when necessary (e.g., offering refunds, replacements, or compensation).


  • Inconsistent experiences: While some customers rave about the excellent service, others have reported frustrating interactions, long wait times, or unsatisfactory resolutions to their problems.
  • Limited hours: Panera Bread’s customer service operating hours, particularly on weekends, can be restrictive for those seeking assistance outside of regular business hours.
  • Room for improvement in specific areas: Some customers have cited issues with delivery services, online ordering glitches, or challenges with the MyPanera Rewards program, suggesting areas where Panera Bread’s customer service could be enhanced.

Overall, while Panera Bread’s customer service is generally regarded as good, with strengths in accessibility, knowledge, and responsiveness, there is still room for improvement in terms of consistency and addressing specific pain points to provide a truly exceptional experience across all channels and touchpoints.

Panera Bread Contact Information


3630 S Geyer Rd Ste 100
St. Louis, MO 63127-1234

Phone Contacts

Customer Service: (855)372-6372

Corporate Phone Number for Panera Bread: (314) 633-7100

Phone support is available every day from 5 a.m. – 10 p.m. CST

Fax: +1-314-633-7200 – The company wishes to make clear that fax isn’t the most effective way of initially contacting Customer Care.

Panera Bread Hours

Panera Bread Important Links


Whether you need assistance with an order, have feedback to share, or simply have a question, Panera Bread’s customer service team is ready to help. With multiple contact options, including phone, email, live chat, and an online contact form, you can choose the method that suits you best.

Remember, for the most efficient experience, it’s always a good idea to have any relevant order details or information handy when contacting customer service.

Don’t hesitate to reach out – Panera Bread values your satisfaction and is committed to providing exceptional service.

FAQs – Panera Bread Customer Service

How do I contact Panera Bread customer service?

You can contact Panera Bread customer service through their toll-free phone number (1-855-372-6372), email ([email protected]), live chat on their website, or by filling out their online contact form.

What are the Panera Bread customer service hours?

Panera Bread’s customer service hours are Monday-Friday from 7 am to 10 pm CST, and Saturday-Sunday from 7 am to 7 pm CST.

How can I give feedback to Panera Bread?

You can provide feedback to Panera Bread through their customer service channels (phone, email, chat, or contact form), by filling out in-cafe surveys, or by leaving reviews on their website or third-party sites.

Can I change or cancel my Panera Bread online order?

Yes, you can modify or cancel your Panera Bread online order by contacting their customer service team before the order is prepared and picked up/delivered.

How do I check my Panera Bread gift card balance?

You can check your Panera Bread gift card balance by calling customer service, visiting their website and entering the card details, or checking the balance at a Panera Bread cafe.

How do I report a problem with Panera Bread delivery?

If you encounter an issue with your Panera Bread delivery (late arrival, incorrect order, etc.), you can report the problem by contacting their customer service team.

Can I get a refund from Panera Bread?

Panera Bread’s customer service team can assist with refund requests for valid reasons, such as incorrect orders, quality issues, or unsatisfactory experiences.

How do I update my Panera Bread account information?

You can update your Panera Bread account information (email, password, etc.) by logging into your account on their website or mobile app and making the necessary changes.

Does Panera Bread have a loyalty program?

Yes, Panera Bread has a loyalty program called MyPanera Rewards, where you can earn points and redeem them for rewards. Contact customer service for more information.

How do I apply for a job at Panera Bread?

You can apply for job openings at Panera Bread by visiting their careers page on their website, searching for available positions, and following the application process.

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